Post by Jeff Overcash (TeamB)
Or you could have used the 30 day money back guarantee and get your money back.
You already had the option to return the product and decided not to. If it was
a broken as you claim it should have easily been noticeable within the first 30
It's all about customer sattisfaction, which creates customer loyalty. You
have a lot of loyal customers, because your customers were happy with how
you did bussiness in the past. And loyal customers don't ask for a refund,
they wait for the problem to get solved. But, this is only one side of the
story. The other side is ...
And if someone has invested years in developing his application using
Borland products (me, for example), which are not compatible with anything
else on the market (or is there an IDE and a compiler capable of compiling
existing Delphi projects, which doesn't come from Borland?), he can't afford
to throw that work away (return the tools and ask for a refund) just because
the first release doesn't work right. He hast to wait for the problems to
Since it looks like Delphi 2005 has the problems from Delphi 8 solved, I
don't see why you wouldn't offer this upgrade with a big discount to ALL
customers who bought Delphi 8, no matter wether they had big problems with
Delphi 8 or not. In case someone bought Delphi 8 Architect (like my friend
did) and can't work with it (he can't even install it anymore), I don't
think he will be happy to hear that he has to pay another 2K $ for an update
to a working version (which, at the end, could also end up as the last one),
after waiting for months in hopes to get it running.
Being the only product of its kind on the market, you do have a monopolistic
position. Most people are simply forced to stick with Borland, no matter how
you treat them as customers. The only other solution would be to really
throw all the years of work aboard and start from scratch, using some tool
which is supported by more than one company.
I truly hope Borland will reconsider their update policy from Delphi 8 to
Delphi 2005, because a lot of customers are very unhappy with this situation
and from what I read, a lot of them are allready using M$ products to work
on their next projects, rather then waiting for Borland to repair Delphi 8.
Your marketing appartment seems to forget that in some cases, money isn't
But, after having said all of that, I realize that the discussion I was
having here wasn't about Borland policies, but only about expecting an
explanation on why the answer was "No". If you find something wrong with my
post, please ignore it as if I never wrote it. It's only me thinking aloud.
You can even call this post "wishfull thinking". I don't intend to start a
long discussion about policies and other stuff. My only intention was to say
what I would expect (or what I would do if I was Borland). As for me, I
didn't buy Delphi 8 (I'm still on Delphi 3 and quite happy about it), so I
don't really care if they give a huge discount for people updating from D8
PS. I won't be participating on a debate to this issue (Borland update
policies). Since this is an open newsgroup (more-or-less), I think that
everyone can state their oppinion. I said what I wanted to say and I don't
care if someone agrees with me or not. I don't intend to change anything
here. I'm just thinking aloud. If you want to debate with me, please E-Mail
me instead. No point in flooding this newsgroup.